What are your lead times?
Good question. Once all fabric and/or specialty hardware is received, our expected lead times are as follows:
Drapery: 6-8 weeks
Roman Shades: 6-8 weeks
Shower Curtains: 3-4 weeks
Ottomans, Bench Cushions, Light Upholstery: 5-7 weeks
Large Upholstery: 6-8 weeks
Pillows: 2-3 weeks
Bed Skirts, Duvets, Other Custom Sewing: 3-4 weeks
Our lead times are a good estimate, but not a guarantee.
Do you offer measurement and installation services?
We work directly with Elegant Installations, our measurement and installation partner. For your convenience, you can book this service directly with them to find a suitable time that works for you. They will invoice you directly for the service, with a preferred Hemme customer discount.
We highly recommend you book a check measure service (think of it as good insurance) and install your products professionally but realize that may not work for everyone, so we created a handy measuring & installation guide to get you started.
Can I send you rough measurements to get a quote?
Yes! That's a great way to start. Here is our handy measuring guide. Just be sure you triple check final measurements before signing off on your order. Your estimate pricing may change based on final measurements.
Do you carry fabric or can you help me source fabric? I have no idea where to start!
We do not carry fabric other than linings. However, we can help you source your fabric and procure it on your behalf. If you want a more hands-on fabric consultation, we are happy to provide that service as well. We will also happily accept customer supplied fabric (also known as COM).
Do you offer design advice?
I paid for my order but I want to make a change, is it too late?
Orders go into production within 1-2 business days. Your order is considered a final sale, but if there is something we can do, we will do our best. See our Warranty & Returns policy.
Why do I need so much fabric for my drapes?
Fabric is pleated and pinched and can be quite long in length so they take more fabric than you might expect. We generally do 2x fullness but if you are looking to lower your fabric costs we may be able to make some small adjustments, send us an email and let's see what we can do.
Will you do alterations to a readymade product?
Yes! We are happy to do alterations of all sorts. Sometimes you find something you love "off the rack" and we can help you customize it to fit your space. Fill out this form to get started.
Do you do upholstery?
Yes! We can help you with your upholstery projects, fill out this form to get started.
What is your return policy?
Everything that is custom made is considered final sale. Have a look at our Warranty & Returns page to get the scoop.
Do you have a trade program?
Sure do! If you are a designer, decorator or in the home decor trade fill out our application and we will get you set up.
Where are you located? And do you ship out of province?
We are located in Toronto, Canada. We offer local delivery and shipping in North America.