FAQ
Good question. Once all fabric and/or specialty hardware is received, our expected lead times are as follows:
- Drapery: 6-8 weeks
- Romans: 6-8 weeks
- Roller Shades 4-5 weeks (if in stock)
- Ottoman, Bench Cushions, Light Upholstery: 5-6 weeks
- Pillows: 2-3 weeks
- Custom Shower Curtains: 3-4 weeks
- Large Upholstery: 8-10 weeks
- Bed Skirts, Duvets, Other Custom Sewing: 3-4 weeks
Our lead times are a good estimate, but not a guarantee.
Yes! We offer professional check measures, installation services and delivery. If you have your own installer, no problem – we can make that work.
We highly recommend you book a check measure service (think of it as good insurance) and install your products professionally but realize that may not work for everyone, so we created a handy measuring & installation guide to get you started.
Yes! That's a great way to start. Here is our handy measuring guide. If you decide not to do a professional check measure – just be sure you triple check final measurements before signing off on your order. Your estimate pricing may change based on final measurements.
Absolutely! Feel free to book a discovery visit with us. We are by appointment only.
We do not stock fabric other than linings. However, we can help you source your fabric and procure it on your behalf. If you want a more hands-on fabric consultation, we are happy to provide that service as well. We will also happily accept customer supplied fabric (also known as COM).
Absolutely! Send us an email if you have any questions. Looking for more hands on help? Have a look at our design services.
Orders go into production once all materials are received. Your order is considered a final sale, but if there is something we can do, we will do our best. See our Warranty & Returns policy.
Fabric is pleated and pinched and can be quite long in length so they take more fabric than you might expect. We generally do 2x fullness but if you are looking to lower your fabric costs we may be able to make some small adjustments, send us an email and let's see what we can do.
Yes, we are happy to do alterations of all sorts. It's important to note that alterations can sometimes be as labour intensive if not more than new product, and the price will reflect the labour. We only alter existing items that are received dry-cleaned as we keep our workspace free of debris for delicate fabrics. Fill out this form to get started.
Yes! We upholster existing pieces, make custom bench seats, banquettes and other furniture items. Fill out this form to get started.
Everything that is custom made is considered final sale. Have a look at our Warranty & Returns page to get the scoop.
Sure do! If you are a designer, architect, decorator or in the home decor trade fill out our application and we will get you set up.
We are located in Toronto, Canada. We offer local delivery and shipping worldwide.