My cart
Close Alternative Icon

FAQ

Do you offer measurement and installation services?
Down Arrow Icon Minus Icon

We have partnered with Elegant Installations for services in the Greater Toronto Area. You can reach out to them directly, be sure to mention that you were referred by Hemme for preferred pricing. 

We highly recommend you get a check measure and install your products professionally but realize that may not work for everyone, so we created a handy measuring & installation guide to get you started.

Can I send you rough measurements to get a quote?
Down Arrow Icon Minus Icon

Yes! That's a great way to start. Here is our handy measuring guide. Just be sure you triple check final measurements before signing off on your order. Your estimate pricing may change based on final measurements.

Do you carry fabric or can you help me source fabric? I have no idea where to start!
Down Arrow Icon Minus Icon

We do not carry fabric other than linings. However, we can help you source your fabric. We have preferred pricing at many suppliers and happy to include the fabric in your order. If you want a more hands-on fabric consultation, we are happy to provide that service as well. We will also happily accept customer supplied fabric (also known as COM). 

Do you offer design advice?
Down Arrow Icon Minus Icon

Absolutely! We have a few options, we offer an e-design service called Room Service, which is great if you need to pull a whole room together (also great if you live outside of the GTA). We can also do an in-home consultation or a more specific fabric consultation. We even have an in-home styling service! Have a quick question or need help picking fabric for your custom project? Just send us an email and we would be happy to help. Looking for a designer to help with your renovation or kitchen gut? We don't provide those services but can recommend a qualified interior designer.

I paid for my order but I want to make a change, is it too late?
Down Arrow Icon Minus Icon

Orders go into production within 1-2 business days. Your order is considered a final sale, but if there is something we can do, we will do our best. See our Warranty & Returns policy.

What are your lead times?
Down Arrow Icon Minus Icon

Good question. Once all fabric and/or specialty hardware is received, our expected lead times are as follows:

Drapery: 4-6 weeks
Romans: 4-6 weeks
Shower Curtains: 2-3 weeks
Ottoman/Bench Cushions/Light Upholstery: 4-5 weeks
Pillows: 1-2 weeks
Bed Skirts, Duvets, Other Custom Sewing: 2-3 weeks

Our lead times are a good estimate, but not a guarantee.

Why do I need so much fabric for my drapes?
Down Arrow Icon Minus Icon

Fabric is pleated and pinched and can be quite long in length so they take more fabric than you might expect. Plus, volume is everything! We generally do 2x fullness but if you are looking to lower your fabric costs we may be able to make some small adjustments, send us an email and let's see what we can do.

Will you do alterations to a readymade product?
Down Arrow Icon Minus Icon

Yes! We are happy to do alterations of all sorts. Sometimes you find something you love "off the rack" and we can help you customize it to fit your space. Fill out this form to get started.

Do you do upholstery?
Down Arrow Icon Minus Icon

Yes! We can help you with your upholstery projects, fill out this form to get started.

What is your return policy?
Down Arrow Icon Minus Icon

Everything that is custom made is considered final sale. Have a look at our Warranty & Returns page to get the scoop.

Do you have a trade program?
Down Arrow Icon Minus Icon

Sure do! If you are a designer, decorator or in the home decor trade fill out our application and we will get you set up.

Where are you located? And do you ship out of province?
Down Arrow Icon Minus Icon

We are located in Toronto, Canada. We are currently offering local delivery (some charges may apply to oversized items). Shipping outside of Toronto can also be arranged for a fee. We can add shipping costs to your estimate.