Custom Sewing
WARRANTY, CUSTOM DRAPERY
This warranty is extended exclusively to the original purchaser/customer and is non-transferable. It covers defects in workmanship apparent at the time of delivery and/or Hemme installation. Any products not installed at the time of delivery must be inspected for defects and reported within 10 days of receipt. Products that are not measured or installed by Hemme will only be covered for workmanship defects.
Finished Lengths: Hems may have an acceptable variation of 1/8" to 1/4" due to the nature of fabric, amd we cannot guarantee exact finished lengths due to factors such as fabric expansion or contraction caused by humidity and gravity. Additionally, the space between the hem and the floor may vary due to uneven flooring, which is beyond our control.
Fabric, Hardware, and Materials Sourced by Hemme Custom: Hemme partners with trusted manufacturers to source textiles, hardware and other materials. In the event of a defect, Hemme will work directly with the supplier to address the issue according to their specific warranty terms. Hemme will adhere to any third-party warranty guidelines provided by the manufacturer. Hemme is not liable for defects in third-party materials or products.
Fabric, Hardware, and Materials Supplied by Customer (Customer's Own Material): Hemme is not liable for defects or performance issues related to materials supplied by the customer.
Measurement Guarantee: Professional check measurement services are guaranteed to be accurate in completed spaces where all construction is finished. If site conditions change, a re-measure is required to ensure accuracy, and no warranty will be provided without it. In cases where the hardware is supplied by the client, the customer is responsible for ensuring proper fitting deductions and hardware dimensions. There is no guarantee on measurements provided by the customer or third-party contractors.
Installation Warranty: Hemme provides a 60 day warranty on the installation, starting from the installation date. Hemme does not warranty installations performed by third-parties. The installation warranty covers defects in workmanship. Any issues related to hardware will be addressed according to the manufacturer’s warranty for the specific hardware.
What is Not Covered: This warranty does not apply to conditions resulting from, but not limited to:
- Normal wear and tear
- Shrinkage or stretching of fabric, which may cause variations in hem lengths or other changes due to the natural properties of fabrics
- Variations in hem length due to uneven floors
- Stains or inability to remove stains
- Environmental damage, including but not limited to humidity, UV exposure, temperature fluctuations, natural disasters, fires, insect damage or other extraordinary circumstances
- Improper handling, third-party installations, abuse, accidents, misuse, or alterations
Remedy: If a product is deemed defective under the terms of this warranty, or if measurements are found to be inaccurate as outlined, Hemme will, at its discretion, either repair or replace the defective product with a comparable item, or offer financial compensation in place of repair or replacement. In the case of discontinued items, Hemme will provide an equivalent replacement, subject to availability. Hemme will also address installation issues, subject to timing and availability.
WARRANTY, ROMAN AND ROLLER SHADES
Hemme sources roller shade products from trusted manufacturers. In the event of a defect in either the product or service, we will contact the supplier to address the issue in accordance with their specific warranty terms. Hemme will adhere to the third-party warranty guidelines as outlined by the manufacturer.
Hemme Limited Warranty on Romans and Roller shades: This warranty is extended only to the original purchaser/customer and is non-transferable. The warranty covers defects in materials, workmanship, and installation (if performed by Hemme or a specified installation partner) for a period of 90 days. Products not measured or installed through Hemme are covered solely for workmanship defects.
What is Not Covered? This warranty does not cover conditions caused by, but not limited to:
- Normal wear and tear
- Environmental damage, including but not limited to humidity, UV exposure, temperature fluctuations, floods, tornadoes, or fires
- Improper handling, third-party installation, abuse, accidents, misuse, or alterations
Remedy: If a product is determined to be defective under the terms of this warranty,
Hemme will, at its discretion, either repair or replace the defective product with a comparable item or offer a financial compensation in lieu of repair or replacement.
In the case of discontinued items, Hemme will replace them with an equivalent product, subject to availability.
WARRANTY, SOFT FURNISHINGS
This warranty is extended exclusively to the original purchaser/customer and is non-transferable. It covers defects in workmanship at the time of delivery and/or Hemme installation. Any products not installed at the time of delivery must be inspected for defects and reported within 10 days of receipt. Products that are not measured or installed by Hemme will only be covered for workmanship defects.
Fabric, and Materials Sourced by Hemme Custom: Hemme partners with trusted manufacturers to source textiles, hardware and other materials. In the event of a defect, Hemme will work directly with the supplier to address the issue according to their specific warranty terms. Hemme will adhere to any third-party warranty guidelines provided by the manufacturer. Hemme is not liable for defects in third-party materials or products.
Measurement Guarantee: Professional check measurement services are guaranteed to be accurate in completed spaces where all construction is finished. If site conditions change, a re-measure is required to ensure accuracy, and no warranty will be provided without it. There is no guarantee on measurements provided by the customer or third-party contractors.
What is Not Covered: This warranty does not apply to conditions resulting from, but not limited to:
- Normal wear and tear
- Shrinkage or stretching of fabric, which may cause variations in hem lengths or other changes due to the natural properties of fabrics
- Stains or inability to remove stains
- Environmental damage, including but not limited to humidity, UV exposure, temperature fluctuations, natural disasters, fires, insect damage or other extraordinary circumstances
- Improper handling, third-party installations, abuse, accidents, misuse, or alterations
Remedy: If a product is deemed defective under the terms of this warranty, or if measurements are found to be inaccurate as outlined, Hemme will, at its discretion, either repair or replace the defective product with a comparable item, or offer financial compensation in place of repair or replacement. In the case of discontinued items, Hemme will provide an equivalent replacement, subject to availability. Hemme will also address installation issues, subject to timing and availability.
Readymade Stock Items, Online Shop
We are happy to offer a return for store credit within 30 DAYS of your purchase with the original receipt. The item must be received in the same condition it was sold in and in the original packaging.
Send us an email regarding your return with a copy of your receipt and we will provide a shipping address for your return. Original shipping fees are non-refundable and return shipping is the responsibility of the purchaser.
A store credit will be issued to you in the form of a gift card. This gift card can be used on any future purchases, custom sewing or design services.
We do not offer refunds unless there is a defect or manufacturing flaw with the product. Please double check measurements and details in the listing before purchasing. Sale items are a final purchase and are not eligible for a return for credit.
If you have any questions regarding our return policy, or if you are unsure of sizing and details of a product you are interested in, please contact us, we would be happy to help!
DESIGN SERVICES
Design Services are non-refundable. Design services will be quoted on an hourly rate, flat rate or combination.
Hours are typically invoiced monthly or upon completion of each stage.
For custom design services, a retainer is required upon commencement of the project. The retainer fee is non-refundable should the client terminate the project.
Invoices are due upon receipt. Our working hours are Monday – Friday, 9am – 5pm – excluding all statutory holidays, scheduled vacation time and studio closures.
SALES AND PROMOTIONS
Any sales or promotions offered by Hemme cannot be combined with any other discounts and are subject to change without notice. Discounts cannot be applied to previous purchases or redeemed for cash. Sales and promotions may exclude certain products and services.